Shipping & Returns
We stand behind our products 100%. All KeyWhip products are guaranteed for life against manufacturing defects. To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging. These can be returned WITHIN 30 DAYS OF PURCHASE to the following address for a refund minus our restocking fee. Customer is responsible for return shipping.
12291 Halversen Drive
Bigfork, MT 59911
Be sure to include your name, order number, and the reason for your return.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Any order returned that is not defective or damaged will be charged a 10% restocking fee.
A one-time color exchange for the same product ordered, so long as the product meets the requirements for a return above, are free. Just send your items back, ATTN: Exchanges, with your order details and the color you would prefer. If the product wanted is unavailable at the time the exchange is received a customer service representative will reach out to facilitate the exchange.
Orders may be cancelled up to the time of shipment. We cannot cancel orders that have been shipped. We typically ship orders very quickly, so if you place an order, then decide to email us cancelling the order, there's a good chance we will ship your order before we see your email. Generally speaking, if you place an order, it's shipping. If you need to cancel it BEFORE IT SHIPS, then calling is your best chance.
Changes to Orders
Once you place your order, we cannot make modifications to the order outside of a shipping address change.
Contact Customer Service
Please feel free to reach out to our customer service at firstname.lastname@example.org or by calling us at #406-982-7844 and we will be happy to assist you with any questions you may have regarding our products or policies!