All KeyWhip products carry a lifetime warranty against failures or defects in workmanship, materials, manufacturing, and mechanical function, and is fully transferable. No need to keep track of a receipt, no need to prove you are the original owner. So long as it has a KeyWhip tag, if something isn't right, we'll fix it or replace it. Please understand some materials do wear out faster than others. Velcro® and elastic have a limited lifecycle.
Our lifetime warranty does NOT cover misuse of product, intentional damage/destruction or normal wear & tear.
The following warranty process will be followed - NO EXCEPTIONS.
- If you are having trouble, email email@example.com with a description of your issue. Photos are helpful!
- We will get back to you ASAP - in most cases by the next business day.
- If we determine that your product needs to be repaired or replaced, we will send you a shipping label with an RMA number.
- Print off the shipping label, and drop it in the mail for us.
- We will repair or replace your product and ship it back to you.